On Demand Webcast

Smart Customer Service

Smart customer service can drive customer loyalty and shareholder value, so find out how to take advantage of new technologies that will help your company increase its competitive advantage by helping customers help themselves with less friction and more protection.

Learn how machine learning based relevancy optimizes self-service customer care and how to implement call center authentication technology to eliminate dreaded "identity interrogation".

Featured speakers:

  • Brian Flynn, VP, Solutions Architecture, Attivio
  • Lance Hood, Senior Director of Product Marketing, TRUSTID-Neustar
  • Bob Fernekees, Publisher, CRM magazine

Watch the Webcast