Wed. Dec. 19th, 2pm ET

Extreme Call Deflection with Intelligent Search

Today’s companies know that delivering effective self-service support options satisfies customer desires and dramatically decreases support costs. And effective self-service implies the right resolutions can be found quickly – I ask a question or describe a problem, and I get THE answer.

But your run-of-the-mill search capabilities in support portals just don’t cut it for today’s demanding customers and complex problems. They lack access to all the right information sources, they don’t allow users to search using language that feels natural to them, and they are static and uninspired.

Intelligent search solutions, however, make good on the promise of self-service, and enable companies to achieve the outcomes they expect around deflecting calls into the call center.

This webinar will discuss the critical requirements for an Intelligent Search-powered self-service solution that enables companies to dramatically reduce MTTR and increase call deflection in measurable and meaningful ways. A demo will accompany this discussion.

Extreme Call Deflection with Intelligent Search

Date: Wednesday, December 19th

Time: 2pm ET


Reserve Your Seat Here